Document Delivery Service supports the needs of Taylor’s academic staff and post-graduate students’ engagement in teaching, learning and research activities. It is a service for requesting articles which is not held in Taylor’s Library collection. Thus, it is mandatory for the requestor to check and confirm that the article(s) requested is not available in Taylor’s Library collection.

Resources made available through this service include journal articles, conference papers, and book chapters. Document Delivery service is a service provided for academic staff and postgraduate students.
 
The service requires approval from the Head of School for Academic Staff and recommendations from the Supervisor for post-graduate students. The cost charged by the host Library will be deducted from the schools’ budget allocated which has been approved by the Head of School. The cost is inclusive of the copyright charges and price for downloading the article(s) especially for article(s) sourced from the British Library and local university libraries.  The cost charged is subject to the host library’s policy.

Fulfilment of the Document Delivery Service

The fulfillment of the request depends on the availability of material and copyright/publisher restrictions by the host library either sourced locally or from the British Library.
 
All requests are processed within 5 working days and library may require up to 45 days to fulfil the request. This is due to the request will be made to various institution and the delivery of the article depends on the response received from the host library. Requestor may tick the box ‘I agree with the Terms and Conditions’ while requesting for the article.
 
Library requires up to 14 working days to acquire the article from local universities and up to 45 days from the British Library. Beyond 45 working days, requestors will be informed of the status of their requests.

Collecting the document

Articles are delivered electronically to the requestor’s registered Taylor’s email address with instructions on how to download the article together with the link to the article. If the article is received in hardcopy, then the article will be scanned and sent via email to requestor’s registered Taylor’s email.

Download instructions (applicable for article sourced from British Library)
1. Before downloading the article, ensure that the software ‘Digital Rights Management’ has been installed on your computer.
 
2. The article can be downloaded and printed ONCE only. Once you click download or print, it will not allow you to do so for the second time. The article must be downloaded within 30 days, after which it will be automatically removed. Failing to download the article within the timeline, you have to purchase the article on your own.
 
3. If Library receives the article in hardcopy, a scanned copy of the article will be sent to you via email on the same day.
 
If you have any questions or encounter any problems when using this service, please contact us at docdel@taylors.edu.my or call us at ext. 5316 during office hours.