Services - How To
Login to My Library AccountRequest for an Inter-Library Loan
Renew an item(s)Request a Purchase
Request for an item(s)Request for Document Delivery
Request for an Intra-Library LoanSubmission of Resources to e-Repository
Request for  Document Delivery  
Document Delivery Service supports the needs of Taylor’s academic staff and post-graduate students’ engagement in teaching, learning and research activities. It is a service for requesting articles which is not held in Taylor’s Library collection. Thus, it is mandatory for the requestor to check and confirm that the article(s) requested is not available in Taylor’s Library collection.
 Resources made available through this service include journal articles, conference papers, and book chapters. Document Delivery service is a service provided for academic staff and postgraduate students.

The service requires approval from the Head of School for Academic Staff and recommendations from the Supervisor for post-graduate students. The cost charged by the host Library will be deducted from the schools’ budget allocated which has been approved by the Head of School. The cost is inclusive of the copyright charges and price for downloading the article(s) especially for article(s) sourced from the British Library and local university libraries.  The cost charged is subject to the host library’s policy.
All requests must comply with the copyright law of Malaysia as stated below. The copyright law of Malaysia (Copyright Act (Act 332) governs copyrighting and other productions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproductions. One of the specified conditions is that the photocopy of reproduction is not for:
  1. Selling, letting for hire, or by way of trade, offering or exposing for sale or hire the article.
  2. Distributing the article for the purpose of trade OR for any other purpose to the extent that it will affect prejudicially the owner of the copyright OR by way trade, exhibiting the article in public.
Making the request
 Step 1: Before making a request, check if the required item is available in the Library`s collection using the MulT-search
 Step 2: Click on the "Full Text Finder" if the full text article is not available, click on the link "Request the item through Document Delivery Services"
 Step 3: Fill up the Document Delivery Form and submit
 If the required article is not found via MulT-Search or in any relevant databases or electronic journals, then go to the ‘Library Home page’, download and save the ‘Document Delivery Form’ which is available from the ‘Document Delivery’ page under ‘Services’.
Complete the details and send the request via email to  All details are mandatory to be completed by the requestor. Requestor is advised to provide as much information on the requested article.
Academic Staff:
Send the completed form via email to Head of School for approval
Post-graduate student:
Send the completed form via email to Supervisor for recommendation and copy the request to the Head of School for approval

Forward the completed form with approval to
 Fulfillment of the Document Delivery Service
The fulfillment of the request depends on the availability of material and copyright/publisher restrictions by the host library either sourced locally or from the British Library.
All requests are processed within 5 working days and library may require up to 45 days to fulfil the request. This is due to the request will be made to various institution and the delivery of the article depends on the response received from the host library. Requestor may tick the box ‘I agree with the Terms and Conditions’ while requesting for the article.
Library requires up to 14 working days to acquire the article from local universities and up to 45 days from the British Library. Beyond 45 working days, requestors will be informed of the status of their requests.
 Collecting the document
 Articles are delivered electronically to the requestor`s registered Taylor`s email address with instructions on how to download the article and the link to the article.
If Library receives the article in hardcopy, a scanned copy of the article will be sent to you via email on the same day.
 Download Instructions (applicable for article sourced from British Library):
1.Before downloading the article, ensure that the software Digital Rights Management has been installed on your    
2.The article can be downloaded and printed ONCE only. Once you click download or print it will not allow you to do
   so for the second time. The article must be downloaded within 30 days, after which it will be automatically    
 If you have any questions or encounter any problems when using this service, please contact us via or call ext. 5316